Client Support Channels
A One–Hour Support Ticket Response Guarantee
Every support request you submit to us will be responded to within maximum sixty minutes. In case your trouble ticket or email needs additional assistance from a sysadmin, we’ll without delay forward it and leave a comment to inform you that your matter is being worked on. If you make use of our Optional Managed Services package, any of the server administration services included there will be executed at a time that is suitable for you.
An Excellent Customer Care Service
We’ll be available to you 24/7/365 to respond to any queries that you may have with regard to our Site Control Panel or any of the applications that we have pre–installed on your behalf on the dedicated web hosting server. If you also need assistance tackling server management tasks, you can take a look at our Optional Managed Services package, which includes data backup hard drive storage space, OS updates on a weekly basis, server monitoring and rebooting services, as well as installation and troubleshooting procedures
An Intuitive Help Section
We have equipped the Site Control Panel with a detailed knowledge base, which includes detailed explanations of all its features and functions. Moreover, we have made detailed video tutorials that will further instruct you how to carry out a specific action or solve a commonly experienced problem. The instructional articles and the video tutorials are easily accessible from each Site Control Panel section through the Videos and Help buttons located in the top right corner.