Support Channels

  • 1 hour ticket response time

  • A 60–minutes Inquiry Resolution Guarantee

  • Our technical help and support team is available nonstop to handle all of your support tickets. Each ticket you submit to us shall be answered within no more than sixty minutes. If your situation calls for some help from one of our administrators, we’ll send the ticket to the technician in charge and will let you know that the situation will soon be resolved.

  • Top quality support service

  • Top–quality Technical Help And Support Service

  • Our customer assistance Dept will be on duty for you 24/7 to to reply to all service request tickets that you send to us. We offer customer assistance for the apps that are pre–installed on your machine. These include our in–house built Site Control Panel, the preferred Operating System plus the server admin panel (with respect to the VPS type).

  • Intuitive help center

  • A Descriptive Help Zone

  • Each section of the Site Control Panel that is available completely free with your VPS gives a built–in articles base. There’s a variety of extensive how to posts and a number of step by step video classes that demonstrate all the important website management tasks. You can gain access to them by simply clicking the Help or Video buttons in the top right part of each Control Panel section.