24/7 Customer Support in Cloud Hosting
All our Linux cloud hosting include 24/7/365 pre-sales, customer and technical support, so regardless if you are inquiring for our web hosting services well before you make an order or you're an existing client and you have any kind of question or a problem, you'll be able to contact us any time, which includes weekends and holidays. We have a number of channels to get in touch with us - several phone lines worldwide for your convenience and live chat support for billing, pre-sales and general questions; emails and support tickets for more complex issues or any troubles which need more time to investigate and fix. Unlike many other website hosting service providers, our trouble tickets have a warranted max response time of just one hour, therefore regardless of what the problem is, it will be resolved on time and you will not waste days in order to get something fixed.
24/7 Customer Support in Dedicated Servers Hosting
With a 1 hour maximum answer time guarantee, you will take advantage of lightning-fast support when you acquire a dedicated server from our company. Our customer and tech support crews are available 24/7/365, so any time you open a support ticket via your billing account or you send an email message about any kind of problem with the server or the pre-installed software on it whatever the time of the day, you'll have an answer within 1 hour, even during holidays. Our ticketing system is the more suitable option in case the issue in question needs a longer period of time to be resolved or when it has to be given to our admins, since it is a lot easier to keep track of the communication sent on both sides. For common, billing and sales issues/inquiries, you will be able to call us or talk to a live representative employing our chat service. In case you include the Managed Services upgrade to the server plan, our administrators can also help you with third-party software set up as well as troubleshooting and similarly to the basic support, this service is available 24/7 too.