There are a handful of ways to get in touch with the web hosting company whose services you are using, but the one that you will invariably find irrespective of which company you choose is a ticketing system. This is the least complicated correspondence medium for many reasons. If no customer care staff member is free at the moment and they’re all occupied, a telephone call may not be responded to, but a ticket will always be received. Moreover, you can copy/paste large pieces of info without needing to worry about typographical errors, and if a particular problem requires more time to be solved or a number of responses must be exchanged, all the info will be in the very same location, so either party can always see the comments left by the other one. The drawback of using tickets to touch base with your hosting provider is that they’re often separate from the hosting platform, which suggests that if you have to provide info or to adhere to guidelines, you’ll need to use no less than two separate systems and this number could rise in case you’d like to administer a handful of domains. Furthermore, many hosting providers respond to tickets after hours, or even once in every twenty four hours, and for you as a client, this means wasted time whilst awaiting an answer.

Integrated Ticketing System in Cloud Hosting

In contrast with what you may find with a lot of other hosting companies, the support ticket system that we’re using with our Linux cloud hosting is part of the Hepsia hosting Control Panel, which is included with all accounts. You won’t need to remember several logon credentials, as you will be able to manage both your tickets and the web hosting account itself from one single place. So, if you’ve got a query or face an issue, you can touch base with our customer support team members straight away. Our ticketing system offers an intelligent search functionality. This means that even in case you have submitted a lot of tickets over the years, you will be able to track down the one that you want without much difficulty. Moreover, you can check knowledge base recommendations for solving commonly confronted difficulties.