A live chat is a real-time way of communication between a web hosting supplier's support team and its clients. It is an efficient way to receive some info about the website hosting services or have some problem resolved as you are speaking with a live agent. The advantages of using a real-time chat service instead of calling or opening a support ticket are the smaller chance of errors when you exchange info such as usernames or domain names, the quicker response time because the communication is live as well as the fact that you don't have to stay on the chat constantly - you'll be able to do something else while the agent investigates the issue involved. In addition, you'll be able to become a part of a live chat room from any computer that is connected to the world wide web, avoiding the phone costs that you will have to pay in case you're calling to a different country.

Live Chat Support in Cloud Hosting

As we believe that various problems are often resolved when you talk to a live person, we offer a live chat service for all our potential and current customers. The chat is accessible every single day and our support representatives can assist you with a variety of questions and situations. If you are not our client yet, you'll be able to find out more about our cloud hosting plans and the hosting platform in general so as to be certain that your web sites will function effectively on our servers. In case you already have an account and you have some questions or you experience any kind of problems with some of our services, you'll be able to get in touch with us through the live chat and we can provide the required information or help you troubleshoot the issue. You'll need to open a trouble ticket for certain problems which need more time or the help of a sysadmin, but for a number of standard issues you'll get help on the spot.