If you’re a website owner, a problem may always surface and it does not automatically need to be connected with the web hosting service itself. For example, something could go wrong when you bring an Internet app up to date or some vital data could be edited or deleted mistakenly. No matter what the essence of the problem might be, you’ll have to contact the respective help desk team and request them to restore a backup or to assist you in solving the problem that you are facing. How fast they will do it will determine the length of time that your sites will be unreachable. For specific websites such as community portals or online shops, a regular unavailability too often equals lost customers and money. With this in mind, it’s pretty important that you use the services of a hosting company that offers not only a very good tech support service, but also a fast one.

One-Hour Response Guarantee in Cloud Hosting

If you are using any of our Linux cloud hosting and you’ve got a query or stumble upon a predicament, you can contact us 24-7 by submitting a technical support ticket or by sending an email and we promise that you will obtain a response in less than 60 minutes. In case the issue can be solved, we’ll do it before we respond, while in case there’s something that you have to do on your end, we will supply you with all the needed information – what settings to check, what workable solutions to try out, etc. Usually, you will get an answer within maximum thirty minutes, so waiting for hours and hours or even for more than 1 day to obtain help is something unthinkable. Our one-hour reply guarantee is valid for any enquiry that you may have – billing, general or technical.