You will find a lot of cloud hosting providers on the market today, however many of them are resellers who have restricted resources, especially in terms of support. A way to distinguish them is the option to get in touch with the company over the phone. The level of support that you will have through this particular method of communication may vary based on the service provider - a few of them offer dedicated telephone support, many others offer basic and customer support only because some matters are more time-consuming and it is a lot less difficult to be resolved via a support ticket, particularly if the issue needs to be escalated. However, it's good to find that you could always reach your hosting supplier as there are plenty of small-scale issues which can be managed without difficulty and timely with a call, not mentioning that you will be able to get additional info regarding the services even before you become a customer.
Phone Support in Cloud Hosting
If you decide to take advantage of one of our Linux cloud hosting, you can contact our customer support team over the phone for 14 hours every day. We can help you choose the perfect plan for your websites because we think that it's better to discuss such issues with a live person. If you already own an account, we can assist you with your sales/billing questions as well as general issues, even with some technical situations that do not need a long time or escalation to a system administrator because it is better to open a ticket for time-consuming problems in order to have the communication in one place. We now have phone numbers in the United States, the UK and Australia, so you will be able to call the one you prefer and talk with one of our agents.